Privacy Policy

At Rachel Roads, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information when you place an order or contact us:

• Name

• Contact details 

• Order details and preferences

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders

• Communicate updates regarding your purchase

• Improve our services and customer experience

• Provide you with relevant updates, promotions, or offers 

3. Payment Method

• We accept only Cash on Delivery (COD).

• No financial details are collected or stored through our website.

4. Data Security

We take appropriate steps to safeguard your personal information from unauthorized access, misuse, or disclosure. While we implement protective measures, we cannot guarantee complete security of data transmitted online.

5. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Opt-Out Instructions

• If you no longer wish to receive promotional messages, you can opt out by contacting us directly through [email protected].

• Once you request an opt-out, we will promptly remove you from our promotional communications list.

• Please note that you may still receive essential updates related to your active orders.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections if your information is inaccurate or incomplete.

• Request deletion of your data, subject to applicable legal and operational requirements.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].