Returns and Refunds Policy

At Rachel Roads, we want you to feel confident in every purchase. If you are not fully satisfied with your order, our Return & Refund Policy is designed to ensure a smooth process.

1. Eligibility for Returns

• Returns are accepted only if the product is defective, damaged, or incorrect upon delivery.

• To be eligible for a return, the product must be:

  • Unused and in its original condition.

  • In its original packaging.

  • Accompanied by proof of purchase.

2. Timeframe for Returns

• You must notify us within 3 days – you can set the period, e.g., 7 days of receiving your order to initiate a return.

• Requests made after this period may not be accepted.

3. Return Process

• Contact our customer support team with your order details and a description of the issue.

• Once your request is reviewed and approved, we will provide instructions for returning the product.

• Products returned without prior approval will not be accepted.

4. Refunds

• As we accept only Cash on Delivery, refunds will be issued in cash or as an agreed replacement at the time of return.

• Refunds will be processed after the returned item has been inspected and approved.

• Please allow 4 business days – you can set timeframe for the refund or replacement process to be completed.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse or mishandling.

• Products that have been used or altered after delivery.

• Items returned without original packaging or proof of purchase.

6. Exchanges

• In certain cases, we may offer a replacement product instead of a refund, depending on availability.

• Exchanges will follow the same process as returns.

If you have any questions or requests regarding this Policy, please reach us at [email protected].