Shipping Policy

At Rachel Roads, we are committed to delivering your orders in a timely and secure manner. Please read our shipping guidelines below to understand how we process and deliver your purchases.

1. Order Processing

  • Orders are processed once they are confirmed through our website.

  • Processing time typically takes 3 business days – you can set the timeframe before the order is dispatched.

  • You will be notified when your order has been shipped.

2. Delivery Method

  • All deliveries are handled by our trusted logistics partners.

  • Delivery times may vary depending on your location, weather conditions, and other unforeseen factors.

  • Estimated delivery time will be communicated at checkout or via confirmation.

3. Payment Method

  • We accept only Cash on Delivery (COD).

  • Full payment must be made at the time of delivery to complete the transaction.

4. Shipping Charges

  • Shipping fees, if applicable, will be displayed at checkout before you confirm your order.

  • In certain cases, free shipping may be offered as part of promotions or minimum purchase requirements.

5. Delivery Attempts

  • If the recipient is not available at the time of delivery, our logistics partner will attempt to contact you to reschedule.

  • Failure to receive the package after multiple attempts may result in the order being canceled.

6. Damaged or Incorrect Deliveries

  • If your order arrives damaged, defective, or incorrect, please contact us immediately.

  • Claims must be made within 7 days – you can set this period of receiving the product.

  • Replacement or return options will be provided in line with our Returns & Refunds Policy.

7. Service Areas

  • We currently deliver to all countries.

  • Certain remote areas may require additional delivery time.

If you have any questions or requests regarding this Policy, please reach us at [email protected].

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