Terms and Conditions

Welcome to Rachel Roads. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before placing any order.

1. General

  • These Terms and Conditions apply to all users who visit or purchase from Rachel Roads.

  • By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

2. Orders

  • All orders are subject to acceptance and availability.

  • Once you place an order, you will receive confirmation with the details of your purchase.

  • Rachel Roads reserves the right to decline or cancel any order in cases such as unavailability of products, errors in product details, or suspicious activity.

3. Pricing & Payment

  • Prices listed on our website are in the local currency and are subject to change without notice.

  • Payment is accepted only via Cash on Delivery.

  • Full payment must be made at the time of delivery to complete the transaction.

4. Shipping & Delivery

  • Delivery timelines may vary depending on your location.

  • We aim to deliver products within the estimated time frame, but delays may occur due to unforeseen circumstances.

  • Once the product is handed over to you, responsibility for its condition and safety passes to you.

5. Returns & Refunds

  • Returns are accepted only if the product is defective, damaged, or incorrect upon delivery.

  • To request a return, you must contact us within 3 days – you can set this policy of receiving the product.

  • Products must be unused, in their original condition, and accompanied by proof of purchase.

  • Refunds (if applicable) will be processed through the same delivery channel after inspection and approval.

6. Limitation of Liability

  • Rachel Roads shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • While we take every measure to ensure quality and safety, customers are responsible for the proper use of all products purchased.

If you have any questions or need clarification on anything, dont hesitate to reach out to us at [email protected].

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